Account Recovery
What to do if you lose sign-in access or need help with key-share or wallet recovery.
May 6, 2024
If you lost access to sign in
Cube uses external sign-in providers. If you cannot access your Cube account because you lost access to Google, Apple, or another provider, start with that provider's account recovery process.
- Recover the sign-in method with your OAuth provider.
- After you regain access, sign back in to Cube.
- If you believe the account was compromised, contact support immediately.
If you need wallet or key-share recovery
After you can sign in, open Settings / Recovery to review recovery status and guardian details. If your key share is lost or you need manual help, contact Cube support so the team can guide the next verification steps.
Support channels
Use in-app support chat or email support@cube.exchange. For urgent security concerns, include only the minimum information needed to identify the problem.